Biovita values customer satisfaction and offers a refund policy to ensure a clear and fair return process. Please review the following terms for information on refunds.
1. Eligibility for Refunds
To qualify for a refund, the product must meet the following conditions:
- Unused and Unopened: The product must be returned in its original packaging, unopened, and unused.
- Return Window: Returns must be initiated within 7 days of receiving the product.
2. Non-Refundable Items
The following items are not eligible for refunds:
- Products that have been opened or used.
- Clearance or final sale items, as well as items marked non-refundable.
- Gift cards and digital products.
3. How to Initiate a Return
To initiate a return:
- Contact Us: Reach out to Customer Service within 7 days of receipt at [Biovita Contact Information] with your order number and reason for return.
- Approval: Our team will review your request and provide return instructions. Returns without approval may not be accepted.
- Return Shipping: You are responsible for return shipping costs unless the product is defective or incorrect. We recommend a trackable shipping method.
4. Processing Refunds
Once your return is received and inspected, we will notify you of the refund status. If approved:
- Refund Method: Refunds will be processed to your original payment method.
- Processing Time: Refunds may take 7-10 business days to reflect in your account, depending on your bank or payment provider.
5. Exchanges and Defective Products
- Exchanges: We do not offer exchanges. To replace an item, initiate a return and place a new order.
- Defective or Incorrect Products: Contact Customer Service within 7 days if you received a defective or incorrect item. We will cover return shipping costs and send a replacement or issue a refund upon inspection.
6. Policy Updates
Biovita reserves the right to modify this policy. Updates take effect upon posting on our website.
7. Contact Us
For questions regarding this Refund Policy, please contact